Refund/Exchange
### Refund and Exchange Policy
At BooTeen, we are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, we're here to help. Below are the details of our refund and exchange policy:
#### Refunds:
1. **Eligibility:** You may request a refund within 30 days of the original purchase date.
2. **Condition of Product:** Products must be returned unused, in their original packaging, and in the condition you received them.
3. **Process:** To initiate a refund, please contact our customer service team via our support email or phone. Provide your order number, the items you wish to return, and the reason for the return.
4. **Receipt:** Include a copy of the purchasing receipt as proof of purchase.
5. **Refund Issuance:** Once we receive your returned item and inspect it, we will notify you about the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.
#### Exchanges:
1. **Eligibility:** If you need to exchange an item for the same product, exchanges are accepted within 30 days of the original purchase date.
2. **Faulty Items:** If you received a defective or damaged product, please notify us immediately for a replacement.
3. **Process:** Contact our customer service team to check the availability of the replacement item and to receive instructions on how to proceed with the exchange.
4. **Shipping:** Details regarding the return shipping of the item you are exchanging will be provided during your communication with customer support. Please note that you may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
#### Additional Information:
- **Non-Returnable Items:** Please note that certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
- **Gifts:** If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
#### Contact Us:
If you have any questions or concerns about your order, our refund policy, or the products, please don't hesitate to contact us. Our dedicated support team is always ready to assist you.
BooTeen is dedicated to ensuring that your experience with us is smooth and satisfactory. We value your business and look forward to serving you in the future.
At BooTeen, we are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, we're here to help. Below are the details of our refund and exchange policy:
#### Refunds:
1. **Eligibility:** You may request a refund within 30 days of the original purchase date.
2. **Condition of Product:** Products must be returned unused, in their original packaging, and in the condition you received them.
3. **Process:** To initiate a refund, please contact our customer service team via our support email or phone. Provide your order number, the items you wish to return, and the reason for the return.
4. **Receipt:** Include a copy of the purchasing receipt as proof of purchase.
5. **Refund Issuance:** Once we receive your returned item and inspect it, we will notify you about the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.
#### Exchanges:
1. **Eligibility:** If you need to exchange an item for the same product, exchanges are accepted within 30 days of the original purchase date.
2. **Faulty Items:** If you received a defective or damaged product, please notify us immediately for a replacement.
3. **Process:** Contact our customer service team to check the availability of the replacement item and to receive instructions on how to proceed with the exchange.
4. **Shipping:** Details regarding the return shipping of the item you are exchanging will be provided during your communication with customer support. Please note that you may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
#### Additional Information:
- **Non-Returnable Items:** Please note that certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
- **Gifts:** If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
#### Contact Us:
If you have any questions or concerns about your order, our refund policy, or the products, please don't hesitate to contact us. Our dedicated support team is always ready to assist you.
BooTeen is dedicated to ensuring that your experience with us is smooth and satisfactory. We value your business and look forward to serving you in the future.